Wx opened Jarrett's box of Healthy Times' Barley Cereal on Sat and to our horror, we found little bugs crawling and flying around. We are talking about a premium brand of baby food..organic some more ok..and we got bugs flying out of the box!!! Tsk tsk..you can be sure I will not be buying from them in the future.
I called up the supplier and spoke to the guy in charge. He sounded nice, friendly and (lucky for him) apologetic. I think I would have kick up a big fuss if he had sounded nonchalent about the whole thing. Imagine if the bugs were hidden deep inside the box and we fed Jarrett with the cereal. I would be ready to commit murder! But well, I didn't have to resort to such drastic measures. The guy offered a very..........long explanation and will be making a trip to my office to replace me with a new box of cereal. Nice...good customer service which is how it should be.